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© 2019 Retail Imaging Management Group

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1201 SE Tech Center Drive

Suite 190

Vancouver, WA 98683

SUCCESS STORIES

April 21, 2017

A National Retail Client with over 500 locations asked us to improve their in-store customer-facing photo kiosk experience in 2004.  Their existing kiosk was expensive, identical to the unit their competitors used, and expensive to service. They charged Retail Imaging with developing an affordable custom kiosk solution that employed leading edge technolog...

April 14, 2017

Client with thousands of endpoints needed high-quality, agile, and cost-conscious service when completing chain-wide upgrades.  Retail Imaging delivered comprehensive upgrade services accomplished in harmony with and cross-leveraging our clients’ internal processes and capabilities, all without business interruption.

Challenge:

A large enterprise clien...

December 1, 2015

An upscale retailer wanted to improve their in-store Photo Imaging Dept. experience for their customers. The option selected was then planned to be installed in future stores.   

The Challenge:

  1. Provide design guidance to develop in-store fixtures that promote Customer engagement and comfort in the Photo Imaging area.

  2. Design and...

February 12, 2014

Consumers expect merchants to accept an increasingly diverse set of payment methods for their goods and services.  The vending machine industry is challenged more than most to update in-equipment technology due to the broad geographic dispersal of a diverse equipment population, often within access-challenged environs, made updating particularly challengi...

January 5, 2010

Businesses face ever-increasing expectations to deliver fast, knowledgeable, and cost-efficient Call Center support for their products and services.  As technology increasingly displaces human interaction in many call centers, those businesses that still value the personal touch provided by knowledgeable professionals working with their customers to addre...

September 1, 2009

A National Retail Client with over 500 locations sought improved comprehensive service of their Photo Center hardware systems.

The Challenge:

  1. Decrease cost of comprehensive service for wetlab printers, film developers, photo kiosks, wide-format printers, and other Photo Lab hardware.

  2. Decrease the down-time for all devices.

  3. Create a service env...

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