What can you expect when calling us? Highly skilled, U. S.-based agents that prioritize your needs first. We offer detailed root-cause analysis that not only drives resolution, but also provides direct feedback to ensure operational excellence with broad scalability for seasonal peaks, unplanned spikes, and everything in between. Most importantly, we are genuine experts that understand your technology and are dedicated to making it perform better for you.
With over 85% of all technical issues resolved on the very first call, we listen, qualify, understand and act to bring the quickest, most complete resolution for operational, technical, and training opportunities. The agent who answers your call is specifically trained and certified to support your business and its unique needs. Each agent has immediate access to live equipment, software, peer experts, and a deep custom-built and ever-evolving knowledge base to professionally, knowledgeably, and expeditiously partner with you in resolution. We speak your business’s language and can even adopt your operational processes to make our support seamless and simple for your Associates, Team Members, Partners, Employees, Members, Co-Owners, Customers, or Clients.
We’ve solved millions of issues, securely remote-accessed tens of thousands of endpoints, and actively monitored hundreds of thousands of devices. How many of these issues did we resolve with an automated voice response system – NOT ONE. We answer all calls LIVE 100% of the time.