Ground-Up Managed Field Service Program
A National Retail Client with over 500 locations sought improved comprehensive service of their Photo Center hardware systems. The Challenge: Decrease cost of comprehensive service for wetlab printers, film developers, photo kiosks, wide-format printers, and other Photo Lab hardware. Decrease the down-time for all devices. Create a service environment fostering the development of client associates. Retail Imaging Solution: Developed a Dedicated Field Service Team, whose membe