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Retail Imaging has the largest Call Center in the United States exclusively supporting the photo industry that provides technical assistance for ALL PHOTO DEVICES AND SERVICES present at retail.
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We provide technical support for photo equipment in retail stores for both retail employees and field service organizations. Hotline calls are answered by Tier One technicians and escalated to Tier Two and Three depending on the complexity of the issue. Our technicians access our proprietary knowledge base to assist in remedying issues. Tickets are opened in our BridgeTrak Issue Management database and actively managed until they are closed. Customers have real time access and status of all tickets for their respective stores.
In addition to telephone troubleshooting, our call center personnel actively manage everything from ordering parts from multiple suppliers, tracking deliveries and dispatching field technicians, to finally closing tickets when labs are brought back online.
We utilize proprietary remote diagnostic tools to identify many hardware and software problems, thereby either eliminating or reducing the need for a costly store visit by a photo technician. |
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Each year more and more photo prints and gifts are ordered online. Retail Imaging provides support for the millions of consumers ordering photo products from Costco, RiteAid, Fred Meyer, Duane Reade, King Soopers and others. We help ensure that consumers using a photo website receive the highest customer service. |
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The Nerve Center of 
