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Retail Imaging will grow our customers' sales and profits by offering innovative hardware, software, call center and bench repair solutions that exceed expectations.
We seek to provide "best-in-class" products and services through a superior customer value proposition.
Retail Imaging was founded in 2000 by Brad Eamon to provide comprehensive technical and marketing support for the in-store mini-lab program at Fred Meyer stores (125 locations). Retail Imaging supported Fred Meyer with a dedicated team of Field Technicians who ordered and managed lab inventory and supplies, trained lab personnel, monitored environmental controls, performed preventative maintenance on lab equipment and maintained all photo lab equipment in good working order. Our Fred Meyer Field Technicians were supported by a call center and marketing team in our Portland, Oregon headquarters.
In 2002 and 2003, we expanded our field service to include Hi-School Pharmacy in Washington state and King Soopers/City Markets in Colorado (adding 120 field service locations). Our field service mission was to build dedicated teams that only supported a single customer and serviced any photo equipment on-site, regardless of manufacturer. By de-coupling service from "the original equipment manufacturer", we enabled retailers to make the equipment selection that best achieved their objectives and be confident that Retail Imaging would handle all of the training and maintenance issues.
In 2004, we began to manufacture custom digital photo terminals (DPT) to meet the strategic needs of Costco, King Soopers and Fred Meyer. Our second generation Digital In-put Stations (DIS) enable customers to integrate kiosks seamlessly into the retail counter profile of their store or warehouse. Retail Imaging has sold over 3,000 customized kiosks in the past five years to our select list of customers.
In 2006, we expanded field service to include Duane Reade Drug Stores in the New York City area (110 locations) and Rite Aid Drugstores (more than 5,000 locations) headquartered in Camp Hill, Pennsylvania.
In an effort to better support Rite Aid, we significantly expanded the size and support capability of our call center. In addition, we began providing bench repair services for dye-sublimation printers, film scanners and virtually all OEM brands of photo kiosks. In 2007, the call center expanded to support all makes/models of photo processing equipment. This includes Fred Meyer, King Soopers, Duane Reade, Costco and Rite Aid, as well as supporting specific equipment such as Rimage and DNP.
What started as a simple photo field service company had now become an all inclusive in-store photo support organization. Services we provide to our customers are:
 Custom Manufacturing and Assembly
Product Distribution
Bench repair
Call center technical support
Field technical support
Inventory and parts management
In 2008, we added consumer support for the photo-websites of Costco.com and Wal-Mart Canada, built by Photo Channel (PNI). This is in addition to the photo website support we already provided to Rite Aid, Fred Meyer, King Soopers, Smith’s Marketplace and Hi-School Pharmacy.
At the end of the first quarter of 2009, Retail imaging was providing field technical service for 600 in-store minilabs, call center and consumer photo-site support for 7,000 in-store minilabs and device repair for 3,500 in-store minilabs. In addition, our custom photo kiosks and servers were present in 1,500 in-store minilabs. By meeting the needs of our amazing customers, we have grown from an idea and a business plan into the largest independent photo-support company in the United States.
 | Brad Eamon
Chief Executive Officer |
Brad founded Retail Imaging in 2000 and has been the company's operating manager since inception. He is a graduate of St. Olaf College in Northfield, Minnesota(class of 1977). Prior to Retail Imaging, he held various sales, business planning and corporate positions with Eastman Kodak from 1980 - 1999. When not working, Brad is likely to be snow skiing, running, playing tennis, bike riding, reading or sipping wine. He is married with two children currently in college.
[email]
 | Dale Owenby
President, Chief Operating Officer |
Dale joined Retail Imaging in 2005 as the Sr. Vice President of Sales and Account Management, and later assumed the role of Chief Operating Officer in 2007. Dale relocated to Portland at the beginning of 2008 and was promoted to President, C.O.O. in March of 2009. In this role, he will have responsibility for all operational activities of the company. Dale has also become an equity owner in the company as part of his commitment to the future of the business. Dale also serves as the Program Manager for all of our business initiatives with Costco Wholesale and PNI Digital Media(Photo Channel).
Dale is a graduate of the Management Program at the University of Washington's Graduate School of Business. Dale has an extensive background in all aspects of operations, product development, engineering, marketing and business development. Prior to joining Retail Imaging, Dale held positions in sales and account management with Fuji Film for approximately 12 years, focusing on top National Retail Accounts in the photofinishing business.
[email]
 | Veronica Plance
Vice President of Account Management |
Veronica joined Retail Imaging in 2002 initially as the Director of Training Development. She is a graduate of Portland State University in Portland, Oregon. Today, as the Vice President of Account Management, she is responsible for ensuring the customers' needs are being met by Retail Imaging. She oversees all Field Personnel, Operations and Customer Relationships for Fred Meyer, King Soppers, Duane Reade, Hi-School Pharmacy, Smith's, Maceys and any new service account. Over the years, our customers have come to rely on us for more than just service and support but advice and guidance on how to run their Photo Business because of their trust in our company and it's people.
[email]
 | Jonas Sturr
Director of Technical Operations |
Jonas joined Retail Imaging in 2003 as an account manager for Fred Meyer. In 2004 he was promoted to Regional Technical Manager and in 2006 Call Center Manager. He has been in the photofinishing industry for the last 12 years, his previous work experience includes retail store management for Ritz Camera and later a position as technical service manager. In 2009 Jonas was promoted to Director of Technical Operations and currently leads a team in the improvement of processes and communication for customer support. In his off time Jonas enjoys taking pictures and hiking with his wife.
[email]
Sony
Mitsubishi Electric
DNP
Photo Channel
Storefront
Rimage
Kodak Media Products
Core Technology Solutions
Fuji
HP
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